Who should attend?  

This workshop will This workshop (1 day) is designed for groups of staff who have similar work responsibilities There is something in this course for everyone; whether you are new to the job or whether you have been in the job a long time, whether you get frustrated when dealing with certain people or just want to learn how to work more effectively and reduce stress.

What will you learn ?  

This workshop will explore work expectations and provide tools for you to be able to place to develop effective communication skills, deal with people around you and will introduce you to simple strategies for solving problems .The programme will show you in an interactive, non threatening and thought provoking way how to Tap into the value of a healthy self esteem and show you how to manage and build it. Communicate clearly and assertively. Listen. Say ‘no’ in a clear and non threatening way. Use a mobile phone, letter, email or toolbox discussion effectively. Build trust, rapport and credibility. Develop interpersonal skills including dealing with different cultures. Communicate with difficult people in difficult circumstances.

Duration:  

1 full day of learning and trying new ideas: 8:30am – 4:30pm